Privacy Policy

Effective Date: 14 July 2026

Welcome t Servo We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when using our app.

1. Information We Collect

We may collect the following information:

- Full Name
- Mobile Number
- Email Address
- Profile Photo (if provided)
- Service Address
- GPS Location (only with your permission)
- Booking History
- Payment Information (processed securely through third-party payment providers)
- Device Information (device model, Android version, app version)
- Crash Logs and Analytics
- Push Notification Token

For service providers, we may also collect:

- Identity verification documents (such as Aadhaar or other government-issued ID)
- Selfie for verification
- Bank account details for payouts
- Service-related information

2. How We Use Your Information

We use your information to:

- Create and manage your account.
- Process and confirm service bookings.
- Connect customers with verified service providers.
- Process payments and refunds.
- Send booking updates and notifications.
- Improve app performance and user experience.
- Prevent fraud and unauthorized activities.
- Provide customer support.
- Comply with legal obligations.

3. Location Permission

We request location access only with your permission to:

- Show nearby service providers.
- Improve address accuracy.
- Provide location-based services.

You can disable location access at any time from your device settings.

4. Camera & Storage Permissions

With your permission, the app may use:

- Camera to upload profile photos or verification documents.
- Storage/Photos to upload images related to bookings or verification.

5. Payment Information

Payments are processed securely through trusted third-party payment providers. Servo does not store your complete debit card, credit card, or UPI PIN details.

6. Data Sharing

We may share limited information:

- With service providers to complete your booking.
- With payment partners to process transactions.
- With legal authorities when required by law.

We do not sell your personal information to third parties.

7. Data Security

We use industry-standard security measures to protect your information. However, no internet transmission or electronic storage method is 100% secure.

8. Data Retention

We retain your information only as long as necessary to provide services, resolve disputes, comply with legal obligations, and improve our platform.

9. Children's Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

10. Your Rights

You may:

- View your personal information.
- Update your profile information.
- Request deletion of your account, subject to applicable legal requirements.
- Contact us regarding your privacy concerns.

11. Third-Party Services

Our app may use third-party services including:

- Firebase
- Google Play Services
- Google Maps
- Razorpay (or other supported payment gateways)
- Google Sign-In

These services have their own privacy policies.

12. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available within the app or on our official website.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us through the support section of the app or our official email address - ammarshaikh20081@gmail.com

By using Servo , you agree to this Privacy Policy.